At Tamarack Homes, we are committed to providing a safe, productive, and healthy working environment for our employees, contractors, clients, and guests. Everyone has the right to feel safe at work, and that includes our customer service, sales, design, administrative, and construction staff. While we recognize that going through the process of purchasing a new home can be stressful, we want our customers to know that our team is here to help. Our goal is to build healthy, collaborative relationships between our customers and our service staff, so that any issues can be resolved as quickly as possible, and our customers can have peace of mind when it comes to their new home.
We recognize and appreciate that over the course of the construction process, there may be delays and other issues that impact the customer’s experience. Our team of employees are ready and willing to assist our customers through this process. However, in no instance is it appropriate for a customer to verbally or physically harass, bully, swear at, or threaten any staff member. This includes interactions that occur in person, over the phone, and online/via email.
For further clarity, verbal and/or physical harassment/bullying is defined as:
In cases where inappropriate behaviour, harassment or bullying takes place, the staff member will ask the individual to stop the behaviour so that a productive conversation can occur. Sometimes, this may involve scheduling another interaction at a later date to allow time for both parties to further consider the issue. If the behaviour continues, the staff member will escalate the issue to the Customer Service Manager, who will further escalate the issue to senior management if needed. These issues are taken seriously, and Tamarack is committed to providing excellent customer service while ensuring that our employees feel safe and are protected from undue harm while at work. In extreme cases, Tamarack will not hesitate to involve the police if such action is deemed necessary.
Please note that all customer service requests must be placed on the phone or via email. No in-person visits are accepted at any Tamarack location, unless previously scheduled and agreed upon.